Welcome to SaaSyTek—a veteran- and woman-owned business dedicated to helping small businesses thrive through smart, accessible technology. My name is Shasta Rivers, and I’ve spent nearly 30 years in the trenches of small business, understanding firsthand the challenges of running a successful operation with limited resources. At SaaSyTek, our mission is simple: to empower small business owners—especially family-run hotels—by providing AI-driven solutions that simplify operations, save valuable time, and enhance the customer experience.
Before launching SaaSyTek, I spent over a decade building and running my own specialty deep cleaning business. That experience taught me the importance of attention to detail, impeccable service, and personal relationships with clients—values that are essential for any small business. I worked closely with small hotels over the years, learning the ins and outs of their operations and the unique challenges they face, especially during seasonal changes and staffing shortages.
Throughout my career, I’ve owned and operated a variety of businesses, from being a livestock producer to real estate brokerages and an auction company. Each venture gave me a deeper understanding of the struggles small business owners face—balancing operations, managing customer expectations, and finding the time to focus on growing the business.
Additionally, I served in the U.S. Marine Corps for ten years, where I learned discipline, leadership, and how to adapt to ever-changing environments. These lessons continue to guide my approach to business. The Marine Corps experience taught me how to problem-solve, maintain high standards under pressure, and take ownership—values that I carry with me in my work with small business owners today. Whether you're running a hotel or a different small business, these principles are at the heart of how we approach each client’s unique needs.
Having spent time working directly with small hotels, I know how important it is to deliver a personal, high-quality service while balancing the realities of running a small operation. Small hotels often deal with staffing challenges, especially during peak seasons, and providing consistent, responsive guest service can feel overwhelming. I’ve seen how these challenges can affect a business, and that’s why I’m focused on helping small hotels use AI to streamline operations without sacrificing the personal touch that guests love.
However, SaaSyTek's SmartConnectAI isn’t just for hotels. I believe that AI can benefit all small businesses, and while I’ve honed in on small hotels for their specific challenges, my solutions are adaptable to any business looking to improve customer engagement and optimize operations. Whether you're in retail, real estate, or another service industry, SmartConnectAI offers powerful tools to save time, enhance communication, and improve service quality.
At SaaSyTek, we believe that AI should work for you, not the other way around. That’s why we offer SmartConnectAI, a suite of AI-powered voice attendants and chatbots that integrate seamlessly with your website and social media channels. These tools help automate customer interactions, such as answering common questions, handling bookings, and providing real-time responses—all while saving you time and energy. But here’s the difference: SmartConnectAI is customized to fit the unique needs of your business.
Whether you're running a hotel, a small retail store, or another family business, I work hands-on with every client to tailor the AI applications to suit your specific goals and challenges. Each solution is personalized and fine-tuned to ensure it delivers the best possible experience for your customers. I’m involved every step of the way, from the initial consultation to implementation and ongoing support, ensuring that your system runs smoothly and efficiently.
At SaaSyTek, we know that running a small business means working around the clock, and when challenges arise—whether it's 2 in the morning or during a peak season rush—you need support that’s always there. That’s why we offer 24/7 live help with real humans available through your webchat interface. Whether you need guidance on using SmartConnectAI, have a question, or run into a problem, our team is ready to assist. We also provide access to training materials and helpful resources to solve common challenges, and if you need more personalized help, Zoom sessions can be scheduled to walk you through any complex issues. You’ll never be left in the dark—support is always just a click away.
At SaaSyTek, we’re committed to building long-term partnerships. I’m not just here to provide you with a generic, off-the-shelf solution. My goal is to understand your business inside and out, and then deliver a custom AI solution that truly works for you. I’ll work closely with you to ensure that every application is set up to meet your unique needs and help you achieve the results you're looking for.
Running a small business is hard enough without having to worry about being available 24/7 to answer customer inquiries. Let SmartConnectAI take care of the repetitive tasks so you can focus on what really matters: growing your business, building customer relationships, and enjoying more time for yourself and your team.
Thank you for considering SaaSyTek. I look forward to working with you to bring the power of AI into your business and help you simplify operations, enhance customer service, and achieve the success you deserve.
Shasta Rivers, Founder
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